Terms of Service

Shipping/Delivery time-line:

All shipping and delivery dates displayed on our website and in-store are good-faith estimates and are not binding. Products that display "In Stock" are based on the information we have on-hand at the moment. Our suppliers are serving all of North America and as such a popular item may sellout and no longer be "in stock" by the time you place your order.

TERMS:
Orders can only be cancelled within 48 hours.
Custom orders and made to order items are non returnable.
Accessories purchased in-store are exchangeable within 7 days of purchase in their original condition.
Floor model furniture is sold on an "as-is" basis and is non-returnable and non-refundable.
Balance to be paid in full upon arrival of the merchandise to our warehouse.
Eligible returns will be refunded, minus a 20% restocking fee.
Delivery fees and shipping fees are not refundable.
Fabrics and finishes are not stain protected and as such Kelli Shop makes no guarantees or warranties on staining caused by use.

Please read full terms and conditions on RETURNS here www.kelli.shop/returns

Please read full terms and conditions on SHIPPING here www.kelli.shop/shipping

Please read full CONDITIONS OF USE here www.kelli.shop/conditions